You may return eligible products for a refund within 10 working days of receiving the goods. Because Kambrosig deals in consumable food items, strict hygiene and safety standards apply. To be eligible for a standard return, the product must be:

• Unopened, unused, and in its original, sealed packaging.
• Original labels and tamper-evident seals must be completely intact.
• In a fully saleable condition.
• Note: A standard handling fee of 15% will be deducted from all eligible non-defective returns.

For health and safety reasons, this policy does not apply to certain products. We cannot accept returns on:

• Any opened or unsealed food and consumable items, including dried nuts, fruits, fruit rolls, sugared fruit bars/cubes, and olive oils.
• Perishable items that have reached or passed their expiry date while in the customer’s possession.

You have the right to return a faulty or compromised item within 30 days along with proof of purchase. After investigating the returned goods, we will issue a replacement or a refund/gift voucher for the total value of the defective item(s).

If we have sent you an incorrect item, please notify us within 30 days and specify the correct details in writing.

• The incorrect item must be returned to us before we conclude our investigation.
• If you would like us to replace the incorrect item with the one you ordered, we will send the correct item as soon as possible. Alternatively, we can issue a refund or a gift voucher for the missing product.
• You will not be charged for the incorrect item.

• Timeline: Refunds will be processed within 10 working days of receiving and inspecting the returned product.
• Payment Method: Refunds will be issued to the original form of payment or via gift voucher, unless otherwise agreed by Kambrosig.
• Shipping Costs: Any shipping costs associated with a standard return are payable by the Customer. Kambrosig will cover return shipping costs exclusively for defective or incorrect items.

Valid proof of purchase (e.g., a copy of your order confirmation, invoice, or receipt) is required for all returns, exchanges, and refunds.

If you have a delivery issue or a query about an order you have placed, our customer services team is ready to help you resolve any problems.

• Email
• Phone: Office: +27 (0)21 873 2841

This policy complies with the South African Consumer Protection Act (CPA).